Contact & Reports
Need help with the platform, experiencing technical issues, or want to report content/profiles? Use the appropriate channel:
User Support
For questions about site usage, login issues, account problems, or feature errors:
Email: [email protected]
Reports, Content Removal & Privacy
Use this channel for:
- Reporting fake or misleading profiles
- Misuse of your images or personal data (photos, phone, email, social media)
- Requests to remove ads violating our Terms of Use or Mexican law
- Questions about privacy and data handling
Email: [email protected]
Authorities & Official Bodies
Official requests from Mexican authorities (Fiscalía, PGR, police, courts):
Email: [email protected]
Include: Authority identification, officer contact details, legal basis, court order (if applicable), specific data/measures requested.
How to Submit Effective Reports
Always provide:
- Exact URL of the ad/page
- Clear description of the issue
- Proof of ownership (screenshots, documents) when applicable
Priority for safety cases, user risk, fraud, fake profiles, data misuse, exploitation, or illegal activities.